Get a better deal by trading in your old device, financing your upgrade, or insuring your device with our tailored offerings.
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Trade-in program
Payment plans
Device insurance
How Smart-Trade works
Our process is designed to be as straightforward as possible, giving you all details and requirements up-front.
1
Visit our store
Reach out over the phone or WhatsApp to determine if your device is eligible for trade-in, then visit our retail store.
Get your assessment
We’ll get some basic info from you, then assess your trade-in to verify physical condition and ensure it’s operating within our standards.
2
3
Get your trade-in value
Once everything is in order with your trade-in, you’ll get your store credit to apply to a purchase or payment plan.
Go to e-Store →
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Important trade-in terms
Device must be in acceptable working condition; devices found to have water damage, significant hardware malfunctions, a broken screen, or unauthorized modifications (such as jailbreaking/rooting) will not be accepted.
The trade-in device must be one of the pre-approved models specified by Pagoda Wireless.
Trade-in credit will only be provided as store credit; no cash refunds or direct bank transfers will be issued.
Trade-in value will be applied as store credit towards a new purchase or the customer’s outstanding payment plan balance.
The device must be presented with its original charger.
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Up to 12 months to repay
Interest rates as low as 7%
Financing up to JMD $300k
Buy now, pay over time
Get the devices you want today and split your purchase into easy installments over time.
Payment plans
Flexible payment periods at manageable intervals:
6 months
9 months
12 months
Eligible devices
We currently offer payment plans for the following:
Samsung products
Apple products
Requirements
Nothing complicated or overly involved:
Valid ID + TRN
Min. 25% deposit
Perks
The peace of mind knowing you made the right call:
SmartProtect included
Pay on-time, no fees
Go to e-Store →
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Comprehensive coverage for your peace of mind
Device insurance coverage underwritten by GK Insurance.
Frequently asked
Is there a limit to the device value?
Yes. The plan covers devices up to JMD $300,000. Anything above that must be paid upfront.
Can I pay more than the required amount?
Yes! You can:
Pay more than your minimum deposit
Pay more than your monthly installment
Pay off the device early
How do I make payments?
You can pay in-store, by salary deduction or by bank transfer (proof must be sent to SMS)
How will I know when my payment is due?
You’ll receive a payment schedule and also get reminders on your device.
What happens if I miss a payment?
Your device may be remotely restricted or locked. You will need to come in-store and clear all outstanding balances to regain full-access.
What happens if my phone is stolen, damaged or lost?
Our insurance program, Smart Protect, entitles you to a temporary device in some cases, but does not cover negligent loss. You would still be required to continue paying your installments.
Do I own the phone while paying?
SMS retains ownership of devices until they are fully paid off.
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Frequently asked
When can I get Smart Protect device coverage?
You can apply within 14 days of a new purchase to add Smart Protect as long as the device is in the same condition of initial purchase.
When is my premium due?
Premium must be paid in full at point of purchase to enable coverage.
If my phone is being replaced, can I get an upgrade?
Smart Protect only covers up to your original device’s insured value. You are free to choose from our devices up to that value, not beyond.
Can I opt for a payout instead of a replacement device?
We unfortunately do not offer cash payouts as an alternative to device replacement.
Can I cancel before the end of the coverage period?
Smart Protect coverage can be cancelled at any time with written notice.
Is my premium refunded after cancellation?
A partial refund will be issued if your premium is fully paid and you cancel within 6 months of taking out your policy.
Covered from all angles
We offer quick and convenient options to get your device back into your hands, or at the very least a replacement of equal or similar value.
Convenient Claims
Come in with your policy documents and have your claim handled in a flash. No long process or excessive asks.
Rapid Repairs
Whether minor or major, your device repairs can be completed in a few days, given the required hardware is available.
Quick Replacements
If your device is beyond repair, we get you an equivalent-value replacement in as little time as possible.
Extended Warranties
As an authorised Samsung warranty and service center we ensure you reap the full benefits of your manufacturer warranty.
